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Frequently Asked Questions (FAQs)

Order Processing upon receiving your order ?

Shipping of our products from our premises takes 3-5 working days (Exclude weekends & holidays). If we are unable to fulfill your order from our end for any reason, we will notify you, indicating the reason.


How do you know your order has been received?

Upon order acceptance, you will receive a confirmation email as a receipt of your order. If you do not receive an email confirmation, please do contact us, we will check if we have received your order and will advise you accordingly. This is to prevent duplicate order of the same item.


Order delivery leadtime ?

All packages are sent via Singpost Registered Mail, delivery times vary. For residents within Singapore, once order posted with tracking number takes approximately 4-10 working days. For orders out of Singapore usually takes 14-21 working days depending on the location. 


How to track my order ?

Order can be tracked via the link below with your given tracking number. However, this only indicates it arrives at your country post office. From post office to your home will depend on the local post office processing. Please note that for international orders, it may subject to additional tax depending on the country's regulation. 

http://beta.singpost.com


Are your products Cruelty-free?

Yes. We are animals lover like everyone else is. Our product's ingredients are mined from mother earth and not subjected to animal testing. No no no...


What is the mailing charges like?

Mailing Fees - SINGAPORE - $3.50  (Orders exceed $50.00, entitled free mailing)

Mailing Fees - MALAYSIA, THAILAND, VIETNAM, INDONESIA, PHILIPPINES - $5.00 (Orders exceed $80.00, entitled free mailing)

Mailing Fees - The rest of the world - Charged at $10.00 flat rate


What is the price?

All Items listed are nett price in USD $. From time to time we will have promotion for some items. To benefit from the promotion, please register with us as a member to enjoy member price. 


How do I make payment?

Payments are made by Paypal, Credit Card and Bank Transfer only. For bank Transfer order, please do printscreen and provide the receipt of payment together with the order number via email and we will process the order accordingly once we received the payment.

Please do note that due to the nature of the products, items sold are non-refundable and non-exchangeable.

 


 

If you have further queries, which is not answered, please do email us here.

Our customer service will get in touch with you shortly :) 

Our Company information:

lyncaCare Pte Ltd

21 Woodlands Close

Primz Bizhub #05-25

Singapore 737854

 

Email: Click here

Company Registration “201318921W”

Sale Terms and Conditions (“T&C”), Terms & Condition are set by lyncaCare Pte Ltd. Upon receiving your order, it indicates that you have read, understood and accepted our T&C. In the event, if you do have queries please do contact us via our email here

 

**Special note  : T&C are subject to change from time to time without prior notice.

About us

@ lyncaCare, we believe make up as a dressing fashion that can make every ladies beautiful and unique regardless of races, nationalities and skin tone without damaging our skin. We developed long-lasting and quality flagship product Mineral True Colors (MTC) that is made by noncomedogenic mineral gentle on the skin. Mineral powder does not contain binder/preservaties (https://en.wikipedia.org/wiki/Cosmetics#Mineral) could be beneficial to the skin with its natural calming effects.. Read more...

 

What lyncaCare customers say...

" Lynca Care Color Fever Product arrived swiftly in good condition. I was pleasantly surprised that although the product retails at S$ 29.00, Luxola charged me for only S$ 23.20 (with 20% discount) and free shipping in Singapore. For a start, i applie "

Ziling

" Lynca Care - Gold Bronze I got this one to choke up the amount in order to qualify for a discount. But it turns out to be the one purchase that i am most delighted about. The gold is really shimmery and glitters under light. A little dab on the middle "

Sonia

" Great product This mineral eyeshadow is truly a great product. It is highly pigmented and lasts all day. I use it on my eyes as well as my lips. It is easy to blend and the colour is so vibrant and rich. It really makes your eyes stand out. "

Lili

" True Colors, Demonic Beautiful green like forest. Just a little dab will do, swap across the lid or press onto the lid also can. Use it as a base as the underlying color; put a dot in the middle of the eye to make the eye pop! "

Shirley

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