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Frequently Asked Questions (FAQs)
Shipping of our products from our premises takes 3-5 working days (Exclude weekends & holidays). If we are unable to fulfill your order from our end for any reason, we will notify you, indicating the reason.
Upon order acceptance, you will receive a confirmation email as a receipt of your order. If you do not receive an email confirmation, please do contact us, we will check if we have received your order and will advise you accordingly. This is to prevent duplicate order of the same item.
All packages are sent via Singpost Registered Mail, delivery times vary. For residents within Singapore, once order posted with tracking number takes approximately 4-10 working days. For orders out of Singapore usually takes 14-21 working days depending on the location.
Order can be tracked via the link below with your given tracking number. However, this only indicates it arrives at your country post office. From post office to your home will depend on the local post office processing. Please note that for international orders, it may subject to additional tax depending on the country's regulation.
Yes. We are animals lover like everyone else is. Our product's ingredients are mined from mother earth and not subjected to animal testing. No no no...
Mailing Fees - SINGAPORE - $3.50 (Orders exceed $50.00, entitled free mailing)
Mailing Fees - MALAYSIA, THAILAND, VIETNAM, INDONESIA, PHILIPPINES - $5.00 (Orders exceed $80.00, entitled free mailing)
Mailing Fees - The rest of the world - Charged at $10.00 flat rate
All Items listed are nett price in USD $. From time to time we will have promotion for some items. To benefit from the promotion, please register with us as a member to enjoy member price.
Payments are made by Paypal, Credit Card and Bank Transfer only. For bank Transfer order, please do printscreen and provide the receipt of payment together with the order number via email and we will process the order accordingly once we received the payment.
Please do note that due to the nature of the products, items sold are non-refundable and non-exchangeable.
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Our Company information:
lyncaCare Pte Ltd
21 Woodlands Close
Primz Bizhub #05-25
Email: Click here
Company Registration “201318921W”
Sale Terms and Conditions (“T&C”), Terms & Condition are set by lyncaCare Pte Ltd. Upon receiving your order, it indicates that you have read, understood and accepted our T&C. In the event, if you do have queries please do contact us via our email here.
**Special note : T&C are subject to change from time to time without prior notice.